20 Day Return Policy
Customer satisfaction is very important to us. Products may be returned within 20 days of receipt. If you are not 100% satisfied with your purchase, you can return your order to the warehouse for a full refund of the product price. Refunds are processed backed to the method of payment at the time of purchase. Returns must be in the state you received them, in the original condition and packaging to warrant a refund.
In order to be guaranteed a refund, you must email CustomerService@PenelopesPets.com BEFORE you return the product.
We will not be held responsible for returns that are received prior to notification.
Penelope’s Pets knows you love your pet as much as Penelope does and like Penelope, you only want the best for them. Show your love for your pet by wearing or using or displaying your our products. Please note for our custom products you MUST use a photo you took of your pet. Do not violate copywrite laws by using someone elses phote. Penelope’s Pets WILL NOT be responsible for your photo upload.
For best results please make sure your photo meets the minimum size requirement on the product page.
Any cancelled order will be charged a 10% Cancellation Fee to cover our PayPal charges as well as a handling fee.