Who we are

Our website address is: https://www.penelopespets.com.

What personal data we collect and why we collect it


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

If you upload any picture to the website, Facebook page or send one to us via email you understand that we have the right to use that picture on our website and all social media platforms 

Contact forms

We use Constant Contact and other Client Management software to manager our client base.  


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.


We use Google Analytics as well as Jetpack to manage our site traffic. 

Who we share your data with

We may share any information you provide to us to companies that supply us with services.  Your name, address and email address will be shared with our wholesale supplier. Your data may also be shared with Woocommerce which is who provides our shopping platform. 

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information

This information may be shared with our Wholesale Product Provider for shipping purposes. 

Additional information

How we protect your data

We have a two-step sign-in process for anyone trying to access our store.  Every sign-on must be approved by Penelope.  

What data breach procedures we have in place

We will notify you if we were to learn of any data breach, however we don’t have any of your personal financial information held on our site. When you purchase from us your financial information is only shared with Paypal. 

What third parties we receive data from


What automated decision making and/or profiling we do with user data

We use a plugin to remind you that you left products in your cart. 

Industry regulatory disclosure requirements

We are a reseller. We do not manufacture the items we sell.  If you are not happy with your product we will replace it or give you your money back. We are not responsible for any issues related to the products we sell. Including allergies, contaminated food products or manufacturer defects.